SHIPPING & RETURNS
At Redesign With Prima, we are committed to ensuring your complete satisfaction with every purchase. Our shipping policy is designed to provide clear information about our shipping methods, packaging, and costs. We aim to build trust and loyalty by offering a straightforward and transparent shipping process.
Our return and exchange policy is customer-centric, aiming to provide a seamless experience in case you've changed your mind about your purchase or are dissatisfied with a product. We prioritize building trust and reassuring our customers that they can buy with confidence. We believe in making the process simple and hassle-free for our customers.
​
Retailer Return Policy
​
In order to return an item, you must obtain a Return Number. Email us at customerservice@primamarketinginc.com to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded. Any returned orders will incur a 25% restocking fee.
We require the following information to process your return:
Your full name and address
Phone number
Email address
The reason for returning the merchandise
Re·Design with Prima® Return Address:
Prima Marketing Inc.
Attn: Returns
5564 Edison Avenue
Chino, CA. 91710
Any package that has not been received by customerservice@primamarketinginc.com tracking information cannot be provided, will be the sole responsibility of the shipper.
​
Orders Not Received
​
Once an order has been shipped and there is a delivery confirmation, Prima Marketing Inc. is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
Out Of Stock Items
From time to time items may be out of stock. If an item is out of stock, it will be removed from the final invoice and will not be included in the final credit card transaction.
​
Shipping Policy
​
All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.
​
​
​